📜 TERMS AND CONDITIONS

These Terms and Conditions govern access to and use of the Infiniti Talks Platform. Please read them carefully before creating an account, purchasing Credits, using Voice Companion Services or applying to become a Voice Companion.

1. OWNERSHIP AND ACCEPTANCE OF TERMS

This website and mobile application are owned and operated by Infinititalks Wellness Private Limited ("Infiniti Talks", "we", "us", "our", the "Company" or the "Platform").

Corporate Identification Number (CIN): U86900KA2026PTC221568

GST Registration Number (GSTIN): 29AAICI9117R1ZN

The Infiniti Talks Platform includes:

• • The website available at www.infinititalks.com;
• • The Infiniti Talks Android mobile application;
• • The Infiniti Talks iOS mobile application; and
• • Any other digital platform owned and operated by the Company.

The website is primarily provided for general information. Voice Companion Services are offered through the Infiniti Talks mobile application available through the Google Play Store and Apple App Store.

The Platform connects registered Users with approved individuals known as Voice Companions for private one-to-one audio conversations, general companionship, empathetic listening and general emotional wellness support ("Voice Companion Services" or "Services").

These Terms govern:

• • Registration and use of the Platform;
• • Voice Companion calls;
• • Free and Paid Services;
• • Purchase and use of Credits;
• • Voice Companion applications and onboarding;
• • Voice Companion earnings and withdrawals;
• • User and Voice Companion conduct;
• • Privacy and data access;
• • Suspension and termination of accounts; and
• • Grievance redressal and intermediary obligations under applicable Indian law.

By entering your mobile number, clicking "Continue", creating an account, accessing the Platform, purchasing Credits, using the Services or applying to become a Voice Companion, you confirm that:

• • You are at least 18 years old;
• • You have read and understood these Terms;
• • You have read and understood the Privacy Policy;
• • You agree to be legally bound by these Terms; and
• • The information provided by you is accurate.

If you do not agree with any part of these Terms, you must not register, click "Continue", purchase Credits, apply as a Voice Companion or use the Platform.

The contractual minimum age for registering, accessing or using the Platform is 18 years, regardless of any age or content rating displayed by an application store.

⚠ 2. IMPORTANT EMERGENCY AND MEDICAL DISCLAIMER

Infiniti Talks is a general wellness and companionship platform. It is not an emergency, medical, counselling, therapy or mental-health service.

Voice Companions are not presented as doctors, psychiatrists, psychologists, therapists, counsellors, medical practitioners, social workers or emergency responders. They cannot provide diagnosis, treatment, medication advice, professional counselling, therapy or crisis support.

No conversation, content, audio session or information provided through the Platform should be treated as:

• • Medical advice;
• • Mental-health advice;
• • Psychological assessment;
• • Diagnosis or treatment;
• • Therapy or counselling;
• • Medication advice;
• • Suicide-prevention or crisis intervention;
• • Legal or financial advice; or
• • A replacement for a qualified professional.

Do not delay, avoid or discontinue professional medical or mental-health care because of a conversation or information received through the Platform.

If you use or attempt to use the Platform during an emergency, you do so at your own risk. Infiniti Talks and its Voice Companions do not guarantee that they can identify, respond to or prevent an emergency.

3. DEFINITIONS

For these Terms:

• • "Account" means a registered User account created through the Platform.
• • "Application" means the Infiniti Talks Android or iOS mobile application.
• • "Connect Page" means the application page on which available Voice Companion profiles may be displayed.
• • "Credits" means the in-application balance purchased or granted to a User for using eligible Services.
• • "Free Call Earnings" means eligible earnings generated by a Voice Companion from promotional or free Credits provided to Users.
• • "Grievance Officer" means the individual designated under Section 45 to receive, acknowledge and resolve complaints in accordance with applicable Indian law.
• • "Paid Call Earnings" means eligible earnings generated by a Voice Companion from Credits purchased by Users.
• • "Platform" means the Infiniti Talks website, mobile applications and related Company-operated digital services.
• • "Services" means the Platform features and Voice Companion Services.
• • "User", "you" or "your" means any person who registers, accesses or uses the Platform.
• • "Voice Companion" means a person who has applied, completed verification, accepted the Voice Companion Agreement and been approved by Infiniti Talks to receive eligible audio calls.

4. UPDATES TO THESE TERMS

Infiniti Talks may update, amend or modify these Terms to reflect changes in:

• • Platform features;
• • Services;
• • Pricing or Credit packages;
• • Voice Companion operations;
• • Payment or payout arrangements;
• • Business practices;
• • Safety requirements; or
• • Applicable law.

Revised Terms will be made available through the website and/or application. Where appropriate or legally required, Users may also be notified through an in-app notice, push notification, SMS, email or another reasonable method.

The revised Terms will apply from the effective date stated in the updated version.

Infiniti Talks may periodically, and at least once annually where required by applicable law, inform Users in English or an applicable Indian language about these Terms, the Privacy Policy, Platform rules and material changes to them.

Continued access to or use of the Platform after the revised Terms become effective constitutes acceptance of the revised Terms. If you do not agree with an update, you must stop using the Platform and may request account deletion.

5. ELIGIBILITY

The Platform is intended only for adults.

To register or use the Platform, you must:

• • Be at least 18 years old;
• • Be legally capable of entering into a binding contract under the Indian Contract Act, 1872;
• • Provide a valid mobile number;
• • Complete OTP verification;
• • Provide accurate Registration Data; and
• • Be legally permitted to use the Services from your location.

Persons below 18 years of age are not permitted to register, use Voice Companion Services or apply to become Voice Companions. Age is verified through the self-declaration and identity-verification steps described in these Terms; no age-verification method is completely foolproof, and Users remain responsible for the accuracy of their declared age.

Both male and female adult Users may register and use the general User features of the Platform. The Voice Companion earning opportunity is presently shown only to eligible female Users, subject to the onboarding and approval requirements described in these Terms.

Infiniti Talks may refuse registration or restrict access where a person:

• • Does not satisfy the eligibility requirements;
• • Provides false or misleading information;
• • Has previously been suspended or terminated;
• • Attempts to evade Platform restrictions;
• • Misuses free or promotional benefits; or
• • May create a legal, safety, fraud or operational risk.

6. ACCOUNT REGISTRATION

To create an account, a User may be required to:

• • Enter a valid mobile number;
• • Verify the number through a one-time password ("OTP");
• • Select their gender from the options provided;
• • Create a nickname; and
• • Complete the registration process.

Your mobile number, gender, nickname and any subsequent information or updates are collectively referred to as "Registration Data".

You agree:

• • To provide current, accurate and complete Registration Data;
• • Not to use another person's mobile number, identity or information;
• • Not to impersonate another person;
• • To keep your OTP and Account access confidential;
• • To remain responsible for activity conducted through your Account;
• • To promptly update inaccurate or outdated information; and
• • To immediately notify Infiniti Talks about unauthorised access or misuse.

An Account is personal to the registered User. It cannot be sold, transferred, rented, shared or operated by another person.

Unless expressly permitted by Infiniti Talks, a User may maintain only one active Account. Creating multiple Accounts to misuse free minutes, Credits, promotional benefits, referrals or Platform features is prohibited.

7. GENERAL PLATFORM FEATURES

Depending on the User's eligibility, gender, application version and feature availability, the main page may contain the following options:

The Platform may add, rename, move, modify, limit or discontinue any feature.

8. TALK TO A VOICE COMPANION

A registered User may open the Connect Page, view available Voice Companions and select a Voice Companion to initiate an audio call.

The selected Voice Companion may:

• • Accept the call;
• • Decline the call;
• • Miss the call; or
• • End the call at any time.

Infiniti Talks does not guarantee:

• • Availability of a particular Voice Companion;
• • Acceptance of a call;
• • A particular call duration;
• • Compatibility between participants;
• • Uninterrupted connectivity; or
• • A particular result from a conversation.

Calls are conducted through the application using an internet connection. Call quality may be affected by:

• • Internet speed or stability;
• • Device performance;
• • Operating-system restrictions;
• • Microphone functionality;
• • Third-party communication technology;
• • Maintenance or technical failure; or
• • Circumstances outside the Company's reasonable control.

The registered mobile number of a User or Voice Companion will not ordinarily be displayed to the other participant through the in-app calling feature.

"Private one-to-one audio call" means that the Platform connects the User and Voice Companion through an individual audio session. It does not constitute an absolute guarantee against unlawful recording, external-device capture, security incidents or unauthorised disclosure by another person.

Users and Voice Companions must not request or exchange private contact information during a call.

9. VERIFICATION LIMITATIONS AND ASSUMPTION OF RISK

Infiniti Talks verifies each Voice Companion's identity, mobile number, PAN and a submitted photograph as described in Sections 17 to 19. This verification confirms identity documents and does not constitute, and must not be relied upon as, a criminal background check, police verification, sex-offender registry check, credit check or character reference.

Infiniti Talks does not conduct criminal background checks on Users or Voice Companions and does not represent, warrant or guarantee that any Voice Companion or User:

• • Has no criminal history;
• • Has not been previously investigated, charged or convicted of any offence;
• • Is psychologically fit or safe to interact with; or
• • Will behave lawfully, safely or as represented on the Platform.

Users and Voice Companions interact with each other at their own risk and are solely responsible for exercising their own judgment, caution and discretion when using the Platform, including deciding whether, and to what extent, to engage in a conversation. Infiniti Talks strongly recommends that Users and Voice Companions never share personal contact details, financial information, passwords or OTPs with each other, and immediately end and report any call that feels unsafe.

🎙 10. APPLICATION PERMISSIONS

The application may request access to certain device features.

10.1 Microphone

Microphone permission is required to enable audio communication during Voice Companion calls.

If microphone permission is denied or withdrawn, the User may not be able to participate in calls.

10.2 Notifications

Notification permission may be used to provide:

• • Incoming-call alerts;
• • Missed-call information;
• • Credit and payment updates;
• • Account updates;
• • Safety information;
• • Service announcements; and
• • Promotional communications where legally permitted.

10.3 Camera and Images

Camera permission may be requested to allow a User or Voice Companion applicant to capture and upload:

• • A profile image;
• • A PAN image;
• • An identity-verification image; or
• • Another image permitted by the Platform.

Camera access is not required for another person to see the User during a private audio call. Voice Companion calls are audio-only unless a separate feature is expressly introduced and disclosed.

Users may allow, deny or withdraw permissions through their device settings. Certain features may not operate if the required permission is unavailable.

11. COMMUNICATION CONSENT

By registering and providing a mobile number, you consent to receive communications reasonably connected with the Platform, including:

• • OTP messages;
• • Incoming-call alerts;
• • Account and security messages;
• • Payment and Credit information;
• • Voice Companion onboarding calls;
• • Payout information;
• • Service notices;
• • Safety notices; and
• • Support responses.

Where permitted by law and based on the consent obtained, Infiniti Talks may also send promotional communications. You may withdraw consent for optional promotional communications through the method provided by the Company.

Operational and legally required communications may continue while your Account remains active.

12. FREE SERVICES AND PROMOTIONAL CREDITS

Eligible new Users may receive promotional Credits equivalent to their first three minutes free, subject to the offer displayed in the application.

At the current usage rate of ₹6 per minute, the Platform may provide an initial promotional balance equivalent to ₹18. The exact offer, eligibility and duration will be displayed in the application.

Promotional Credits:

• • Have no cash value;
• • Cannot be withdrawn;
• • Cannot be transferred;
• • Cannot be sold or exchanged;
• • May be limited to one offer per User, device or mobile number;
• • Do not currently expire once credited, though this may be revised prospectively and, if changed, will be displayed in the application at the time the offer is granted;
• • May be withdrawn where misuse is suspected; and
• • May be revised or discontinued.

Creating multiple Accounts or using another person's number to obtain repeated promotional Credits is prohibited.

Infiniti Talks may still pay eligible Voice Companion earnings for qualifying calls made using promotional Credits, subject to these Terms.

🪙 13. PAID SERVICES AND CREDIT PACKAGES

After using available free minutes, a User must purchase Credits before using Paid Services.

Credit packages may include:

• • ₹18;
• • ₹30;
• • ₹60;
• • ₹150;
• • ₹300;
• • ₹600;
• • ₹1,200; and
• • ₹3,000,

together with applicable GST.

Before payment, the application will display:

• • Credit package value;
• • Applicable GST;
• • Total amount payable;
• • Credits to be added; and
• • Applicable per-minute usage charges.

Infiniti Talks may add, revise, replace or discontinue a package or usage charge. Revised pricing will ordinarily apply prospectively and will be displayed before purchase or use.

14. GST INFORMATION, RECEIPT VOUCHERS AND TAX INVOICES

When purchasing Credits, the User must select or provide the correct State or Union Territory for GST and record-keeping purposes.

The User is responsible for providing accurate location and tax information.

After a successful Credit purchase:

• • A Receipt Voucher may be generated because the payment is treated as an advance towards future Services;
• • Credits will be added to the User's Account; and
• • A monthly tax invoice may be generated for Credits used during the applicable month.

Unused Credits may remain in the Account subject to these Terms, any disclosed validity conditions and applicable law.

The availability, format and timing of tax documents may be changed to comply with applicable tax requirements. Tax invoices will reflect the Company's GSTIN referenced in Section 1.

15. USER PAYMENT OBLIGATIONS

The User agrees:

• • To verify the selected package before payment;
• • To provide accurate payment and location information;
• • To pay the displayed price and applicable GST;
• • Not to use an unauthorised payment method;
• • Not to make a false chargeback or payment dispute; and
• • Not to misuse payment failures or technical errors.

Payments may be processed through:

• • UPI;
• • Debit and credit cards; or
• • Netbanking.

A transaction is treated as successful only after Infiniti Talks receives valid payment confirmation.

If money is debited but Credits are not added, the User should contact support with the transaction ID, amount, date and payment proof.

Where Infiniti Talks has not received a failed or pending payment, reversal will ordinarily be handled by the relevant bank, UPI provider or payment gateway. Infiniti Talks will provide reasonable transaction-status assistance when the User supplies sufficient payment details.

Infiniti Talks may reverse Credits added because of:

• • Failed or reversed payments;
• • Duplicate technical credits;
• • Chargebacks;
• • Fraud;
• • Unauthorised transactions; or
• • System or accounting errors.

16. USE OF CREDITS

Credits may be used only for eligible Services within the Infiniti Talks Platform.

Credits:

• • Cannot be withdrawn as cash by a User;
• • Cannot be transferred unless expressly permitted;
• • Cannot be privately sold or exchanged;
• • Cannot be used outside the Platform;
• • Cannot be used for unlawful activity; and
• • May be deducted according to call duration and displayed usage charges.

Credit validity: purchased Credits do not expire and remain available for use in the User's Account until consumed or the Account is closed. This position may be revised prospectively, in which case any new validity period will be displayed in the application before purchase and will not apply retroactively to Credits already purchased.

Platform call records will ordinarily be used to determine the number of eligible minutes and Credits consumed.

If a technical error results in an incorrect Credit deduction, the User may contact support for investigation.

Call charging begins only after a call is successfully connected. Ringing time, declined calls and missed calls are not chargeable.

The billing unit, including the treatment of partial minutes, temporary disconnections and reconnections, will be displayed in the Application or applicable Credit screen. Credits will be deducted according to the connected duration recorded by Platform systems and the disclosed billing unit.

Unless otherwise displayed, promotional Credits will be consumed before purchased Credits. Promotional and purchased Credits may be maintained as separate balances. A call may end automatically when the available Credit balance is insufficient to continue.

17. VOICE COMPANION ELIGIBILITY

The Voice Companion earning opportunity is presently available only to eligible female Users who:

• • Are at least 18 years old;
• • Have an active User Account;
• • Provide accurate application details;
• • Complete identity and PAN verification;
• • Complete the onboarding process;
• • Accept the Voice Companion Agreement; and
• • Receive approval from Infiniti Talks.

Being shown the Earn option or submitting an application does not guarantee selection, activation, calls or earnings.

A Voice Companion is not authorised to present herself as a medical, mental-health or emergency professional.

18. VOICE COMPANION APPLICATION PROCESS

An eligible female User may open the "Earn" section and select "Start Now" or "Apply Now."

The applicant may be required to provide:

• • Full name;
• • Registered mobile number;
• • Birth year or date of birth;
• • Languages known;
• • UPI ID;
• • Profile image;
• • PAN number;
• • A clear image or copy of the PAN card;
• • Identity-verification information;
• • Availability or communication-related information; and
• • Any additional document reasonably required by Infiniti Talks.

The applicant confirms that:

• • She is at least 18 years old;
• • The submitted information is true and complete;
• • The profile image belongs to her;
• • The PAN information belongs to her or is lawfully authorised;
• • The payout details are correct;
• • She is not impersonating another person; and
• • She will promptly update incorrect information.

19. VERIFICATION AND ONBOARDING

After receiving an application, the Infiniti Talks onboarding team may contact the applicant through:

• • Telephone;
• • In-app communication;
• • SMS;
• • WhatsApp; or
• • Another contact method provided by the applicant.

The onboarding process may include:

• • Identity and age verification;
• • Mobile-number verification;
• • PAN verification;
• • UPI or payout verification;
• • Profile-image review;
• • Language confirmation;
• • Communication assessment;
• • Explanation of Voice Companion responsibilities;
• • Explanation of safety and privacy rules;
• • Explanation of the availability toggle;
• • Explanation of earnings and withdrawals;
• • Acceptance of the Voice Companion Agreement; and
• • Any additional verification required by law or Company policy.

Infiniti Talks may approve, reject, place on hold or request additional information concerning an application.

An application may be rejected where:

• • The applicant is below 18 years;
• • Information is false or incomplete;
• • Identity or PAN cannot be verified;
• • The applicant does not complete onboarding;
• • The applicant refuses the Voice Companion Agreement;
• • Previous Platform violations are identified; or
• • Activation may create a safety, legal, fraud or operational risk.

20. VOICE COMPANION AGREEMENT AND RELATIONSHIP

Acceptance of a separate Voice Companion Agreement is a mandatory condition of activation. An approved applicant will not be activated as a Voice Companion, and will not receive calls or earnings, until she has read and expressly accepted the Voice Companion Agreement. The Voice Companion Agreement is a separate binding contract between the Voice Companion and the Company and is incorporated into these Terms by reference.

The agreement covers:

• • Nature of the engagement;
• • Conduct requirements;
• • Privacy and confidentiality;
• • Profile-image usage;
• • Call handling;
• • Earnings;
• • Withdrawals;
• • TDS;
• • Complaints;
• • Suspension;
• • Termination; and
• • Other operational requirements.

Unless expressly agreed otherwise in writing, a Voice Companion acts as an independent service provider and not as an employee of Infinititalks Wellness Private Limited.

Nothing in the Platform or these Terms creates:

• • A fixed-salary arrangement;
• • Guaranteed working hours;
• • Guaranteed calls;
• • Guaranteed earnings;
• • An employer-employee relationship;
• • A partnership;
• • An agency; or
• • Authority to legally bind the Company.

The opportunity may be described generally as flexible or work-from-home, but the Voice Companion is responsible for her device, internet connection, suitable environment and compliance with applicable law.

21. VOICE COMPANION PROFILE

After approval, permitted Voice Companion profile information may appear on the Connect Page across supported User devices.

The displayed information may include:

• • Profile image;
• • Nickname or approved display name;
• • Languages known;
• • General profile description; and
• • Availability status.

By submitting a profile image and completing onboarding, the Voice Companion authorises Infiniti Talks to display, resize, reproduce and technically process the image for operating and presenting her profile and the Platform.

PAN copies, UPI details, mobile numbers and identity-verification records will not be displayed publicly on the Connect Page.

The Platform may use technical controls intended to restrict screenshots, screen recording, downloading or copying of profile images. However, no technical control can guarantee that another person will never:

• • Take a screenshot;
• • Use an external camera;
• • Copy an image;
• • Bypass a device restriction; or
• • Misuse publicly displayed information.

Users are prohibited from copying, downloading, editing, publishing, impersonating or misusing a Voice Companion's image or identity.

Suspected image misuse should be reported immediately to Infiniti Talks.

22. AUDIO AVAILABILITY TOGGLE

An activated Voice Companion may receive an Audio Availability Toggle or similar control.

When available to receive calls, the Voice Companion should turn the toggle ON. Her profile may then be shown as live or available on the Connect Page.

When unavailable, busy or unable to receive calls, the Voice Companion should turn the toggle OFF.

A Voice Companion agrees:

• • To turn the toggle ON only when genuinely available;
• • To remain prepared to respond while shown as available;
• • To turn the toggle OFF when unable to receive calls;
• • Not to use automation to appear available;
• • Not to misrepresent availability; and
• • Not to manipulate the allocation of calls.

Turning the toggle ON does not guarantee calls. Call opportunities may depend on:

• • User selection;
• • User demand;
• • Language preference;
• • Profile visibility;
• • Availability;
• • Call history;
• • Quality and safety review;
• • Technical conditions; and
• • Other Platform factors.

23. VOICE COMPANION RESPONSIBILITIES

Every Voice Companion must:

• • Use only her verified Account;
• • Not permit another person to take calls through her Account;
• • Communicate respectfully;
• • Provide only general companionship and empathetic listening;
• • Maintain appropriate boundaries;
• • Protect User privacy;
• • Keep calls reasonably private;
• • End and report abusive or unsafe calls;
• • Keep Registration Data, PAN and payout information updated;
• • Follow availability requirements;
• • Avoid misleading professional claims;
• • Avoid direct payment arrangements with Users;
• • Avoid off-Platform contact; and
• • Comply with the Voice Companion Agreement and Platform rules.

A Voice Companion must not:

• • Diagnose a medical or mental-health condition;
• • Provide therapy or counselling;
• • Recommend medication or treatment;
• • Claim to cure or treat a condition;
• • Provide emergency intervention;
• • Share or request private contact information;
• • Accept money directly from a User;
• • Arrange private meetings;
• • Record or publish calls;
• • Engage in sexual or obscene conversation;
• • Artificially extend calls;
• • Collude with a User to generate earnings; or
• • Misrepresent qualifications or identity.

24. HANDLING UNSAFE OR INAPPROPRIATE CALLS

A Voice Companion may immediately end a call where a User:

• • Uses sexual, obscene or abusive language;
• • Threatens or harasses the Voice Companion;
• • Requests private contact information;
• • Requests an off-Platform meeting;
• • Requests medical or professional advice;
• • Attempts fraud or manipulation;
• • Discusses illegal activity;
• • Appears to be below 18; or
• • Violates these Terms.

The Voice Companion should report serious violations through the Platform or support channel.

If a User expresses an immediate intention to harm themselves or another person, or appears to be experiencing an emergency, the Voice Companion must not attempt to provide crisis counselling. She should direct the User to:

• • Call 112;
• • Contact Tele-MANAS at 14416; or
• • Visit the nearest hospital.

The Voice Companion may also report the incident to Infiniti Talks under the applicable safety procedure.

💰 25. VOICE COMPANION EARNINGS

An approved Voice Companion will presently be eligible to earn ₹2.40 for every completed and eligible call minute.

The ₹2.40 rate may apply to:

25.1 Free Call Earnings

These are eligible earnings from calls made using promotional Credits provided by Infiniti Talks, including an introductory balance equivalent to ₹18 where offered.

25.2 Paid Call Earnings

These are eligible earnings from calls made using Credits purchased by Users.

Separate boxes or balances may be displayed for Free Call Earnings and Paid Call Earnings.

The ₹2.40 rate is a gross amount before applicable TDS and other legally required deductions.

Only eligible call minutes recorded and validated by Platform systems will qualify. No earnings will be payable for:

• • Ringing time;
• • Missed or declined calls;
• • Calls that do not connect;
• • Fraudulent calls;
• • Artificial or automated activity;
• • Calls through duplicate Accounts;
• • Collusive calls;
• • Artificially prolonged calls;
• • Test calls not approved for payment;
• • Calls violating Platform rules; or
• • Incorrect credits caused by technical errors.

The ₹2.40 rate is the current rate and not a guaranteed permanent rate. Infiniti Talks may revise it prospectively by providing notice through the application, dashboard, agreement or another appropriate method.

26. VOICE COMPANION WITHDRAWALS

A Voice Companion may request a withdrawal after reaching the minimum eligible balance displayed in the application, presently ₹100.

Where separate balances are maintained, the minimum may apply separately to Free Call Earnings and Paid Call Earnings.

To request withdrawal, the Voice Companion must:

• • Maintain an approved Account;
• • Complete identity and PAN verification;
• • Provide a valid UPI ID or approved payout method;
• • Reach the applicable minimum amount; and
• • Submit the request through the application.

The withdrawal screen may display:

• • Requested amount;
• • TDS;
• • Other legally required deductions; and
• • Net payout amount.

The net amount will be transferred to the verified UPI ID or other approved payout method.

The Voice Companion is responsible for providing correct payout information. Infiniti Talks will not be responsible for delays or loss caused by incorrect, inactive, blocked or unauthorised payout details submitted by the Voice Companion.

27. PAN AND TDS

Every Voice Companion must provide her valid PAN number, a clear image or copy of her PAN card and any additional tax information reasonably required by Infiniti Talks.

The PAN and PAN card must belong to the Voice Companion and must match her verified legal identity. Submission or use of another person's PAN or tax identity is prohibited.

PAN information may be processed for identity verification, tax deduction, tax reporting, payout processing and legal compliance.

Subject to applicable statutory thresholds and requirements, Infiniti Talks will deduct TDS at 1% from eligible earnings of an individual Voice Companion under Section 393(1), Table 6(i) of the Income-tax Act, 2025, or the corresponding provision in force at the relevant time.

TDS will be deducted at the time required by applicable law, including at the earlier of credit or payment where applicable. The deducted amount will be deposited with the Government, and the applicable TDS certificate or tax record will be provided in accordance with law.

If PAN is not provided, is invalid or inoperative, or does not match the verified identity, TDS may be deducted at the higher rate required by law and payout may be held until the discrepancy is resolved.

Every Voice Companion remains responsible for filing her own tax returns and paying any additional tax personally payable by her.

28. PAYOUT VERIFICATION AND HOLDS

Before processing a withdrawal, Infiniti Talks may:

• • Verify identity, PAN and payout details;
• • Reconcile call records;
• • Review complaints;
• • Investigate suspected manipulation;
• • Correct technical or accounting errors;
• • Deduct applicable tax; or
• • Place a payout on temporary hold.

A payout may be delayed, rejected or held where:

• • Verification is incomplete;
• • Information is incorrect;
• • Fraud is suspected;
• • Calls appear manipulated;
• • A complaint is under investigation;
• • Earnings require reconciliation;
• • The payment provider experiences failure; or
• • A hold is required by law.

Valid and undisputed earnings will be handled according to the Voice Companion Agreement and applicable law.

A payout hold will ordinarily be limited to the amount reasonably connected with the investigation. Where practicable and consistent with safety, fraud-prevention and legal requirements, the Voice Companion will be informed of the reason and may submit an explanation or supporting information. Valid and undisputed earnings not affected by the investigation will be processed in accordance with the Voice Companion Agreement and applicable law.

29. CONTENT AND USER BEHAVIOUR

Users and Voice Companions must communicate respectfully and lawfully.

The following conduct is prohibited:

• • Sexual, pornographic, obscene or indecent conversation;
• • Sexual requests or harassment;
• • Abuse, threats or intimidation;
• • Bullying, blackmail or stalking;
• • Discrimination;
• • Hate speech;
• • Encouragement of self-harm or violence;
• • Illegal activity;
• • Impersonation;
• • Fraud;
• • Professional misrepresentation;
• • Unauthorised advertising;
• • Requesting or sharing private contact information;
• • Requesting OTPs, passwords or UPI PINs;
• • Arranging off-Platform calls or meetings;
• • Direct off-Platform payments;
• • Recording or publishing calls;
• • Copying profile images;
• • Manipulating Credits or earnings;
• • Creating duplicate Accounts;
• • Using bots or automated systems;
• • Uploading malicious or unlawful content; or
• • Bypassing Platform safety controls.

Infiniti Talks may investigate reports and take action including:

• • Warning;
• • Call restriction;
• • Feature restriction;
• • Removal of promotional Credits;
• • Profile deactivation;
• • Temporary suspension; or
• • Permanent termination.

Where content must be removed pursuant to a valid order of a competent court or a legally compliant intimation from an authorised government agency, Infiniti Talks will act within the period prescribed by applicable law, including the 3-hour period described in Section 45 where applicable.

🔒 30. RECORDING, CONFIDENTIALITY AND DATA RETENTION

Users and Voice Companions must not record, reproduce, publish, stream, distribute or share any call without lawful authority and all legally required consents.

Participants should not disclose information they do not want another person to know.

Infiniti Talks may process technical call information such as:

• • Participant identifiers;
• • Call start and end time;
• • Duration;
• • Connection status;
• • Network quality; and
• • Credit or earning calculations.

Call metadata described above is ordinarily retained for 12 months from the date of the call, or for a longer period where required for accounting, taxation, fraud investigation, dispute resolution, security or legal compliance, after which it will be deleted or anonymised in accordance with the Privacy Policy and applicable law.

Infiniti Talks does not ordinarily record or store the audio content of Voice Companion calls. If any call-content recording, monitoring or review feature is introduced, it will be disclosed and handled in accordance with applicable law, the Privacy Policy and any legally required consent.

Where applicable under the IT Rules, registration information may be retained for at least 180 days after Account cancellation or withdrawal, or for a longer period required by law.

Information removed or disabled due to a violation, grievance or lawful direction, together with associated records, may be preserved for at least 180 days or for a longer period required by a court, government agency or applicable law.

Confidentiality does not prevent Infiniti Talks from disclosing information where reasonably necessary to:

• • Comply with law;
• • Respond to a lawful government or court request;
• • Investigate fraud or serious misconduct;
• • Protect a person from an immediate safety risk; or
• • Enforce these Terms.

💳 31. CANCELLATION AND REFUND POLICY

31.1 General Rule

Users should carefully review the selected Credit package, applicable GST, total amount payable and usage charge before completing payment.

Except where a refund, reversal or other remedy is required under applicable law, a payment-network rule, a regulatory direction or an order of a competent authority, successfully purchased and credited Credits are non-refundable for change of mind, voluntary non-use, personal dissatisfaction, poor connectivity not attributable to the Platform, voluntarily ended calls or Account suspension caused by the User's own violation.

31.2 Verified Technical or Payment Issues

Infiniti Talks will investigate a properly reported issue involving a duplicate debit, incorrect charge, payment received without Credits being added, Credits deducted for a call that did not connect, or another verified technical failure directly attributable to the Platform.

Depending on the nature of the issue and applicable law, the remedy may include correction of the Credit balance, replacement or compensatory Credits, reversal to the original payment method, refund, or another appropriate remedy. Promotional or compensatory Credits have no cash value and cannot be withdrawn, sold, transferred or exchanged.

31.3 Failed or Pending Payments

If money is debited but the payment is shown as failed or pending and no Credits are added, the User should allow the standard reconciliation period and report the issue with the relevant transaction details. Where Infiniti Talks has not received the amount, reversal will ordinarily be handled by the bank, UPI provider or payment gateway. Infiniti Talks will provide reasonable transaction-status assistance.

31.4 Reporting an Issue

A request should include the registered mobile number, transaction date, amount, payment or transaction ID, payment proof and a description of the issue. Nothing in this policy limits a non-waivable consumer right or legally required remedy.

32. PRIVACY AND PERSONAL DATA

Infiniti Talks will process personal data in accordance with its Privacy Policy, the provisions of the Digital Personal Data Protection Act, 2023, the Digital Personal Data Protection Rules, 2025 and other applicable Indian privacy, information-technology and cybersecurity laws, to the extent those provisions are in force from time to time.

Depending on use of the Platform, the Company may process:

• • Mobile number;
• • OTP verification details;
• • Nickname;
• • Gender;
• • Birth information;
• • Language preferences;
• • Profile image;
• • PAN information;
• • UPI and payout information;
• • Payment references;
• • Credit and invoice records;
• • Device and application information;
• • Call metadata;
• • Complaints;
• • Support communications;
• • Permission status; and
• • Other information voluntarily submitted.

Personal data may be used for:

• • Account creation;
• • OTP verification;
• • Service delivery;
• • Voice Companion onboarding;
• • Profile display;
• • Payment and payout processing;
• • Tax compliance;
• • Fraud prevention;
• • Safety review;
• • Customer support;
• • Legal compliance; and
• • Enforcement of these Terms.

Personal information may be shared with authorised service providers where necessary for:

• • Cloud hosting;
• • OTP delivery;
• • Audio-call technology;
• • Payment processing;
• • Payout processing;
• • Customer support;
• • Analytics;
• • Security;
• • Tax compliance; or
• • Legal requirements.

Where the Company uses automated or analytics tools (including in-app usage analytics) to detect suspicious activity, enforce Platform rules or improve the Services, such processing is limited to operational and safety purposes and does not involve fully automated decisions that produce a legal or similarly significant effect on a User or Voice Companion without an avenue for human review.

On becoming aware of a personal data breach, Infiniti Talks will contain, investigate and mitigate the breach and, where required by applicable law, notify affected individuals and the Data Protection Board of India in the prescribed manner and within the prescribed timelines, including any initial notification required without delay and further particulars required within 72 hours.

The Company may retain certain records after Account deletion where required for taxation, accounting, fraud prevention, disputes, enforcement or legal compliance.

33. DATA ACCESS, CORRECTION AND DELETION

Subject to applicable law, a User or Voice Companion (as a "Data Principal" under the DPDPA) may request:

• • Information about personal data processed (right to access);
• • Correction of inaccurate information;
• • Updating of incomplete information;
• • Deletion of eligible information (right to erasure);
• • Withdrawal of consent;
• • Grievance redressal; and
• • Nomination of another individual to exercise these rights on their behalf, where supported by the Platform.

Withdrawal of consent may prevent continued use of features that require the relevant data.

Account deletion does not automatically require immediate deletion of records that the Company must retain for legal, tax, fraud, accounting or dispute purposes.

Privacy requests may be submitted using the contact information stated in Section 46.

34. INTELLECTUAL PROPERTY

The Platform and its content—including trademarks, logos, designs, text, software, interface, graphics, audio content and Platform arrangement—are owned by or licensed to Infinititalks Wellness Private Limited.

Users receive a limited, personal, non-exclusive, non-transferable and revocable right to use the Platform for its intended purpose.

Users must not:

• • Copy or reproduce Platform content;
• • Modify or create derivative works;
• • Reverse-engineer the application;
• • Scrape or extract data;
• • Use Company trademarks without permission;
• • Resell or commercially exploit Platform access;
• • Remove proprietary notices; or
• • Use Platform content for an unauthorised purpose.

Submitting content does not transfer ownership to Infiniti Talks. However, you grant the Company the limited permissions reasonably required to host, process, display and use the submitted content for operating the Platform.

35. FEEDBACK

If you submit ideas, suggestions or feedback about the Platform, you grant Infiniti Talks a perpetual, irrevocable, royalty-free, worldwide right to use, modify and incorporate that feedback into the Platform without any obligation to compensate, attribute or credit you, and without any obligation to use the feedback at all.

36. THIRD-PARTY SERVICES

The Platform may rely on third parties for:

• • Payment processing;
• • UPI services;
• • Cloud hosting;
• • OTP delivery;
• • Audio-call technology;
• • Analytics;
• • Notifications; and
• • App distribution.

Use of a third-party service may also be subject to that provider's terms and privacy practices.

Infiniti Talks is not responsible for a third-party service's independent acts, outages, policies or processing delays, except where liability cannot be excluded by law.

37. PLATFORM LIMITATIONS

Infiniti Talks operates a technology platform that facilitates connections between Users and approved Voice Companions.

The Company does not guarantee:

• • Availability of a particular Voice Companion;
• • Acceptance of a call;
• • Compatibility;
• • A particular conversation outcome;
• • Continuous Platform access;
• • Error-free operation;
• • Accuracy of every statement made by a participant;
• • Complete prevention of misconduct;
• • Complete prevention of screenshots or external recording;
• • Minimum calls or earnings; or
• • Any improvement in medical, emotional or mental condition.

The Platform may experience maintenance, updates, network failure, payment delays or third-party outages.

38. OFF-PLATFORM CONTACT, MEETINGS, SCAMS AND MISCONDUCT — NO COMPANY RESPONSIBILITY

This Section applies equally and in both directions — to conduct by a Voice Companion towards a User, and by a User towards a Voice Companion. Neither a User nor a Voice Companion is authorised by Infiniti Talks to:

• • Ask the other participant for money, loans, gifts, investment or financial assistance;
• • Request or accept direct payments from the other participant;
• • Request or share OTPs, passwords, UPI PINs, bank details or other confidential information;
• • Share or request personal mobile numbers;
• • Share or request WhatsApp, Telegram, Instagram, social-media handles or any other personal contact details;
• • Move conversations or calls outside the Platform;
• • Arrange, agree to, or attend an in-person or off-Platform meeting with the other participant;
• • Offer or accept investment, employment, loan, medical, legal or financial schemes;
• • Sell or solicit products or services;
• • Make or accept promises of a personal, romantic or financial relationship; or
• • Conduct or participate in any scam, fraud, deception, harassment or unauthorised transaction.

Users and Voice Companions must keep all calls and communications within the Platform. Once contact details are exchanged, a meeting is arranged, or communication moves off the Platform — by either party, for any reason — that interaction and everything that follows from it (financial, physical, emotional or otherwise) falls entirely outside the Platform, outside the Services, and outside Infiniti Talks' knowledge, oversight or control.

If either participant requests money, exchanges contact details, proposes a meeting, attempts a scam, or engages in any conduct listed above, the other participant must decline, must not send money or share any information, and should immediately report the matter to Infiniti Talks through the support or grievance contact details provided in these Terms.

Infiniti Talks may suspend or terminate an Account, withhold or review earnings, remove a profile and take other appropriate action where a User or Voice Companion is suspected of:

• • Scamming, defrauding or attempting to defraud the other participant;
• • Requesting or accepting unauthorised payments;
• • Exchanging personal contact details;
• • Moving a conversation off the Platform;
• • Arranging or attending an off-Platform meeting;
• • Misusing the other participant's information;
• • Impersonating another person; or
• • Violating these Terms or (for Voice Companions) the Voice Companion Agreement.

Infiniti Talks is a technology platform that facilitates an initial audio introduction. It is not a party to, does not supervise, and bears no responsibility for anything that happens between a User and a Voice Companion outside that Platform-facilitated call — including any in-person meeting, exchange of contact details, financial loss, scam, fraud, harassment, injury, or any other harm, however caused and regardless of which participant initiated it or which participant it was directed against. This applies whether the off-Platform conduct is engaged in by a Voice Companion, by a User, or by both. Users and Voice Companions must exercise their own judgment and caution at all times and must never send money, share confidential information, or agree to meet a person they have interacted with through the Platform.

39. LIMITATION OF LIABILITY

To the maximum extent permitted by law, Infinititalks Wellness Private Limited and its directors, officers, employees, contractors and service providers will not be liable for indirect, incidental, special or consequential loss arising from:

• • Use or inability to use the Platform;
• • Missed, declined or interrupted calls;
• • Internet or device failure;
• • Conduct or statements of Users or Voice Companions;
• • Voluntary disclosure of information;
• • Off-Platform interactions, meetings or contact exchange initiated by either a User or a Voice Companion;
• • Any scam, fraud, deception, unauthorised payment, contact exchange, in-person meeting or other misconduct carried out by a Voice Companion against a User, by a User against a Voice Companion, or by both;
• • Incorrect payment or payout details;
• • Third-party failures;
• • Unauthorised copying despite reasonable safeguards;
• • Suspension caused by a Terms violation; or
• • Loss of promotional Credits.

Infiniti Talks does not guarantee that every Voice Companion will comply with these Terms and cannot prevent every unauthorised act, scam, fraud, contact exchange or misuse of information by a User or Voice Companion.

Where liability cannot be excluded, the Company's aggregate liability connected with a particular paid transaction will, to the extent permitted by law, be limited to the amount paid by the User for the transaction directly giving rise to the claim.

Nothing in these Terms excludes liability that cannot lawfully be excluded, including liability for fraud, wilful misconduct, gross negligence or non-waivable consumer rights.

40. INDEMNIFICATION

To the extent permitted by law, you agree to indemnify Infinititalks Wellness Private Limited and its directors, officers, employees, contractors and service providers against third-party claims, losses, penalties and reasonable costs arising from:

• • Your violation of these Terms;
• • Fraud or unlawful activity;
• • Infringement of another person's rights;
• • Unauthorised call recording;
• • Misuse of a profile image;
• • Sharing of private information;
• • Off-Platform dealings;
• • Any payment, transaction or arrangement made outside the Platform;
• • Manipulation of Credits or earnings; or
• • Violation of applicable law.

This indemnity does not apply to the extent a claim results from the Company's fraud, wilful misconduct or other liability that cannot legally be excluded.

41. ACCOUNT SUSPENSION AND TERMINATION

A User may stop using the Platform at any time and request Account deletion.

Infiniti Talks may restrict, suspend or terminate an Account where:

• • These Terms are violated;
• • Eligibility requirements are not satisfied;
• • False information is provided;
• • Fraud or manipulation is suspected;
• • Another person's safety or privacy is threatened;
• • Sexual, abusive or unlawful conduct occurs;
• • Unauthorised payments or chargebacks occur;
• • Verification requirements are not completed;
• • A Voice Companion requests or accepts unauthorised payments;
• • A Voice Companion exchanges personal contact details or moves a User off the Platform;
• • A Voice Companion is suspected of scamming, defrauding or misleading a User;
• • A Voice Companion violates quality or safety requirements; or
• • Action is required by law.

Immediate suspension may occur in cases involving:

• • Serious safety risk;
• • Sexual harassment;
• • Threats;
• • Fraud;
• • Scams;
• • Unauthorised payment requests;
• • Contact-number exchange;
• • Identity misuse;
• • Child-safety concerns;
• • Illegal activity; or
• • System manipulation.

After termination:

• • The person must stop accessing the Account;
• • Promotional Credits may expire;
• • Purchased Credits will be handled under the Refund Policy and applicable law;
• • Voice Companion payouts may be held for reconciliation or investigation;
• • Valid undisputed earnings will be processed after applicable deductions;
• • Required records may be retained; and
• • Provisions intended to survive termination will remain effective.

42. DISPUTE RESOLUTION AND GOVERNING LAW

These Terms are governed by the laws of India.

Before commencing formal proceedings, the person raising a dispute should send a written complaint containing:

• • Registered mobile number;
• • Relevant call or transaction details;
• • Description of the issue;
• • Supporting documents; and
• • Requested resolution.

The parties should first attempt to resolve the dispute in good faith.

If an eligible commercial or contractual dispute is not resolved amicably, it may be referred to arbitration under the Arbitration and Conciliation Act, 1996, as amended.

The arbitration will:

• • Be conducted by a sole arbitrator mutually appointed by the parties;
• • Have its seat and venue in Bengaluru, Karnataka; and
• • Be conducted in English.

If the parties cannot mutually appoint an arbitrator, the appointment may be made in accordance with applicable arbitration law.

Subject to applicable consumer rights, courts in Bengaluru, Karnataka will have jurisdiction.

Nothing prevents a consumer from approaching a competent consumer commission or exercising a non-waivable statutory right.

43. GENERAL PROVISIONS

43.1 Entire Agreement

These Terms, the Privacy Policy, Voice Companion Agreement and policies expressly incorporated into them constitute the agreement governing Platform use.

43.2 Severability

If any provision is held invalid or unenforceable, the remaining provisions will continue to apply.

43.3 No Waiver

Failure by Infiniti Talks to enforce a provision immediately does not waive its right to enforce that provision later.

43.4 Assignment

A User may not transfer their rights or obligations under these Terms without the Company's written permission.

Infiniti Talks may transfer its rights and obligations as part of a merger, restructuring, business transfer or operation of the Platform, subject to applicable law.

43.5 Force Majeure

Infiniti Talks will not be responsible for delay or failure caused by events outside its reasonable control, including network outages, natural disasters, government action, cyber incidents, strikes, epidemics, payment-system failures or communication-service interruptions. This includes any resulting delay in processing Voice Companion payouts.

43.6 Language

These Terms may be made available in more than one language. In the event of an inconsistency, the English version will prevail to the extent permitted by law, unless expressly stated otherwise.

44. NOTICES

A complaint or legal communication to Infiniti Talks should be sent in writing by email to the Grievance Officer at the contact details in Section 46 and, where formal service is required, by registered post or recognised courier to the Company's registered office stated in Section 46.

Infiniti Talks may send routine Account and service notices using the mobile number, email address or in-app contact details registered on the Account, including through SMS, WhatsApp, email, push notification or in-app notification. Formal legal notices will be delivered in a manner recognised by applicable law.

45. INTERMEDIARY GUIDELINES AND GRIEVANCE REDRESSAL MECHANISM

To the extent Infiniti Talks qualifies and acts as an intermediary, it will comply with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, as amended from time to time. A description in these Terms does not by itself determine statutory classification or safe-harbour eligibility.

The Company has appointed a Grievance Officer resident in India whose details are published in Section 46 and prominently made available through the website, Application or both.

The Grievance Officer will acknowledge a complaint within 24 hours and resolve an ordinary complaint within 7 days of receipt, or within any different period prescribed by applicable law.

A qualifying complaint seeking removal of prohibited information will be handled as expeditiously as possible and within 36 hours where that period applies. A qualifying complaint concerning exposure of a person's private area, nudity, sexual content or electronic impersonation will be acted upon within 2 hours where required by the IT Rules.

Upon receiving actual knowledge through a valid order of a competent court or a legally compliant reasoned intimation from an authorised government agency, the Company will remove or disable access to unlawful information within 3 hours or the period otherwise prescribed by applicable law.

Infiniti Talks will provide information or assistance under its control to a lawfully authorised government agency within 72 hours of a valid written request, unless another period applies, and may report cybersecurity incidents to CERT-In as required by law.

A person aggrieved by the Grievance Officer's decision, or whose grievance is not resolved within the applicable period, may appeal to the Grievance Appellate Committee within 30 days in accordance with the IT Rules.

Users and Voice Companions may report prohibited content, conduct, image misuse, impersonation, payment issues, safety concerns or other violations using the contact details in Section 46. Reports should include sufficient information to identify the Account, call, transaction or content concerned.

📩 46. CONTACT AND GRIEVANCE INFORMATION

For Account support, payment issues, refund requests, privacy requests, complaints or grievances, contact:

Infinititalks Wellness Private Limited

📧 Email: partners@infinititalks.com

📱 WhatsApp: +91 88676 47207

Website: www.infinititalks.com

Registered Office Address: No. 2-79/16-03, Barnes Plaza, Brahmavara, Udupi, Karnataka – 576213

Grievance Officer (appointed under the IT Rules, 2021)

Name: J. Vinay Kumar

Designation: Founder & Chief Executive Officer; Grievance Officer

Email: partners@infinititalks.com

WhatsApp: +91 88676 47207

Registered Office Address (same as above): No. 2-79/16-03, Barnes Plaza, Brahmavara, Udupi, Karnataka – 576213

Response timelines: complaints are acknowledged within 24 hours and ordinary complaints are resolved within 7 days, subject to the shorter or different timelines applicable to specified complaints under Section 45 and applicable law.

When contacting Infiniti Talks, include:

• • Registered mobile number;
• • Relevant transaction or call details;
• • Description of the issue; and
• • Supporting documents, where applicable.
• • For urgent complaints involving private images, nudity, sexual content or electronic impersonation, clearly mark the communication "URGENT IT RULES COMPLAINT" and provide the exact profile, content or electronic location that must be reviewed.

Never send your OTP, password, UPI PIN or other security credentials through email or WhatsApp.

Infiniti Talks will acknowledge and address complaints within the timelines required under applicable law.

By using the Infiniti Talks app, you confirm that you have read, understood, and agree to abide by these Terms and Conditions.